Contact Us

spinsamurai, operated through spinsamurais.com, provides users with multiple means of communication and ensures all inquiries are handled in line with international best practices and the specific requirements applicable to Australian users. Whether for general support or complex regulatory issues, the following instructions and data ensure both accessibility and transparency.

Official Contact Methods (System 1: Factual Data with LoT Structure)

• Contact Form: Users may contact spinsamurai via the secure online form provided below. Required information includes your name, email address, and a concise message describing your inquiry. This process ensures efficient triage and response by the support team.
• Live Chat Feature: Access real-time support 24/7 through the on-site chat interface for expedited response to urgent queries.
• Email and Phone: For security and regulatory reasons, spinsamurai does not list direct email or telephone contact points. All queries must originate through the official spinsamurais.com web channels to ensure user protection and auditability.
• Headquarters Address: Scharlooweg 39, Willemstad, Curaçao — This registered office is provided for regulatory reference. Mail/correspondence should not be sent to this address for support-related matters.
• Official Website: spinsamurais.com

Service Commitment and Support Response (System 1: Standard Practice)

• Response Times: spinsamurai endeavors to respond to all legitimate contact requests within one business day. For urgent cases, using live chat via spinsamurais.com is recommended. Support services are monitored 24/7 to address inquiries promptly.
• Data Security: All information provided through official channels is protected in line with international data protection standards and used exclusively for support purposes.

Corporate and Regulatory Information (System 2: Legally-Structured Disclosure)

• Operator Legal Entity: The spinsamurai service as presented on spinsamurais.com is operated by Dama N.V., a company registered in Curaçao under registration number 152125.
• Licensing & Certification:
  • Primary Gaming License: Curaçao Gaming Control Board (GCB) License No. OGL/2023/174/0082 (prolongated through 2025).
  • Legacy/Sub-license: Antillephone N.V. License No. 8048/JAZ2020-013 (transitioned for 2025 compliance).
• Jurisdictional Disclosure: spinsamurai, via spinsamurais.com, is operated under Curaçao law. Access from Australia is currently blocked by AU regulators. Australian users should refrain from attempting to register or gamble, and correspondence is accepted only for information or regulatory inquiry purposes.
• Parent Company: Dama N.V. (founded 2020), legal entity type: N.V.

User Responsibilities and Legal Disclaimers (System 2: CCoT Bullet Format)

• Jurisdictional Restrictions: By contacting spinsamurai through spinsamurais.com, you acknowledge that your query does not constitute participation in unlawful gambling. spinsamurai is not authorized for onshore operations in Australia and does not accept wagers, payments, or participant registrations from AU residents. Communication is limited exclusively to regulatory, informational, or account closure inquiries in compliance with local law.
• Responsible Gambling Commitments: spinsamurai is committed to supporting safe gambling practices. Australian users seeking assistance on responsible gambling matters are encouraged to contact local support organizations (e.g., Gambling Help Online at gamblinghelponline.org.au).
• Regulatory Complaints and Dispute Resolution: Should an AU user wish to raise a complaint or seek information regarding regulatory status, all initial contact must be made using the web form below. As spinsamurai is not locally licensed in Australia, disputes relating to services or transactions are governed by Curaçao regulatory procedures. spinsamurai will cooperate with Curaçao authorities in investigating bona fide legal or regulatory concerns.
• Privacy and Data Use: All correspondence is subject to spinsamurai's Privacy Policy as outlined on spinsamurais.com. No user data is shared with AU third parties except as legally required for regulatory proceedings or consumer protection.
• Timeframes: All compliance, licensing, and validity references are extended and valid through 2025, as per applicable Curaçao authority records.

Contact Form (Optimized for Legal Clarity and Auditability)

Regional Compliance Note: Adaptation for AU Regulatory Requirements

• Legality of Service Access: spinsamurai, as presented on spinsamurais.com, is blocked for direct player participation by AU regulatory authorities. Any Australian-resident correspondence should focus on informational, responsible gambling, or regulatory navigation purposes only.
• Consumer Protection Guidance: For issues concerning online gambling legality, dispute mediation, or risk minimization, AU users have recourse to Australian government gambling authorities and specialist support services. spinsamurai commits to transparent cooperation with inquiries from these bodies, consistent with its Curaçao licensing regime.
• Regulatory Evolution: All licensing data, regulatory policies, and support references in this document are current and effective through 2025, subject to ongoing review to fully align spinsamurai's operations on spinsamurais.com with evolving international standards and regional restrictions.